The Coronavirus pandemic has changed customer needs. It has led to unprecedented changes in the business world. Today, customers need access to information faster while sitting on their couch at home. 90% of customers require an immediate response to their customer service queries. Customers engage with brands for different reasons:
29% reach out because of transaction needs, such as purchases and returns.
27% reaches out to make complaints.
14% reach out to leave positive feedback.
Since a large portion of engagements focuses on solving customer queries, solving these queries quickly is paramount. Because it only takes one negative experience for a customer to switch to a competitor.
However, one of the most effective ways to meet customers’ needs is by implementing chatbot technology on your website. Chatbots can increase the time visitors spend on your site. They can convert more visitors into qualified leads and encourage more repeat site visits.
The customers benefit by having a better website experience, and they feel more valued by you and your brand.
5 Ways Chatbots Improve the Buyer’s Experience
1. Chatbots Help Customers Find What They Need, Quickly
A bot can guide visitors through your website, helping them find what they’re looking for easily and quickly.
For instance, a bot can ask visitors their goal for visiting your website, and in response, provide relevant links, pointing them to relevant content and products. These could be links to a blog post or white paper, or it could be a link to pricing information.
(This is where having a wide product collection comes in handy: if you have a limited product collection – you could be missing out on an opportunity to give consumers what they’re looking for on your website.)
Also, a chatbot can ask visitors what industry they work in and then direct them to relevant pages on your sites that address their industry directly, providing a more customized experience.
While guiding visitors to relevant pages, the chatbot can ask them for their contact information when appropriate, thus converting them into qualified leads.
This means when implementing chatbot technology, you should strive to provide a chatbot experience that sounds like humans – one that engages in delightful interactions with site visitors. That’s why some brands even build a character for their chatbot that represents their brand identity.
Also, you should configure your chatbot to give empathetic responses where necessary; this fosters customer trust. And it makes the conversations more authentic and engaging.
3. Chatbots Provide 24-Hour Customer Service
Conversations as an interface coupled with artificial intelligence (AI), neuro-linguistic programming (NLP), and multi-node neutral networks successfully engage with customers, and they offer them more options to perform specific actions. They also assist customers when human customer service agents have finished their shift or are out on a break. A multi-node neural network is machine learning that models itself after the human brain.
Chatbots can improve buyer experience because they can streamline your ability to serve customers and boost sales. Offering customers instant responses, answering basic queries, helping with frequently asked questions, resolving complaints quickly, and providing a consistent on-brand and friendly voice are the many ways you can leverage chatbots to offer an elevated buyer experience.
If you do it right, chatbots can be an effective way to engage with new leads and build a reputation for putting customers first. This is because they offer you the chance to set up sequence messages for new subscribers or existing subscribers.
For example, you can leverage chatbots to send intro-messages telling your brand story or promoting your latest products. This allows you to connect with your audience in a way that’s beyond simple customer service messages.
With chatbots, you’ll have peace of mind that your customers and new leads are being acknowledged without the need to stay connected 24/7. Also, you do not have to have a team working round the clock to answer customer queries. So, chatbots allow you to engage with your customers at scale. This allows you to increase the number of customers whom you can serve at any given time and immediately. Also, chatbots handle mundane tasks, freeing up more time for your sales team.
According to a HubSpot survey, 47% of consumers are open to making a purchase from a chatbot. Thus, if you’re ready to boost sales and revenue, implementing chatbot software, such as ManyChat or Mobile Monkey, can be useful, both offer free plans.
From budgeting, marketing, sales to inventory, e-commerce business owners are stretched thin. However, leveraging emerging technologies, such as chatbots, can help in easing some of the pressures.
5. Chatbots Improve a Buyer’s Journey
The buyer’s experience comes down to improving the interaction at various milestones in a buyer’s journey. Today, most interactions occur online, so assisting customers through the journey and on all online touchpoints is essential. Here are two milestones where chatbots can have the most impact:
Awareness: When a customer is visiting your site for the first time, they may experience problems navigating around. However, you can leverage chatbots as site-specific search bars to provide relevant information. By answering basic queries, they can supply information that piques the customer’s attention.
For instance, bots can analyze the customer’s purchase history to provide a personalized experience. Leveraging AI-assisted is a sure way to wow your customers.
Evaluation: According to LogMeIn 2018 AI Customer Experience Report, four out of ten customers expect brands to deliver customized experiences. Thus, implementing chatbots technology can help businesses understand customers’ needs even before asking, which can win customers’ hearts.
When a customer is exploring your site, they might encounter problems. Setting triggers like rage-clicks can assist them in that instance because bots pop up immediately and reach out to them.
Implementing a strategy without data to back it up is a risky game. However, chatbots have proven to yield results. According to research by Garner, businesses report a reduction 70% decline in chat, call, and/or email inquiries after incorporating chatbots.
Chatbots are revolutionizing the way brands engage with customers. So, if you want to take your customer experiences to the next level, it’s time to implement chatbot technology. To meet your customers where they are, engage them instantly, and improve their relationship with your business.
Email marketing can be profitable for eCommerce stores and online retailers.
According to a VentureBeat Insight study, email marketing generates the highest return on investment (ROI) compared to the most common digital channels, generating an average of $38 for every dollar invested. The same study found that 84% of marketers believe email marketing is crucial in building customer loyalty.
Email offers a powerful way to encourage repeat purchases, making your business depend on reliable existing customers. Email marketing can also help you strengthen your brand and attract better customers who spend more money on your business.
Thus, if you’re struggling to retain your existing customers and keep them coming back; this is a critical sign you’re missing one or more crucial pieces of an effective customer retention email campaign.
Once a business loses a customer, 68% of customers will never go back. They’ll never do business with that brand again. However, 80% of lost customers feel that the company should have done something to retain them. The three emails below are crucial to any email marketing campaign for making sure that your customers keep coming back.
Let’s dive into the three email types that can make your customers fall in love, and stay in love, with your brand.
1. Onboarding Emails
When trying to get your customers to come back, onboarding may not be the first thing that you think of. However, new customers are the warmest and they’re likely to return because your brand and their purchase are still fresh on their minds.
Also, if a customer doesn’t use a product, they purchased from you, then they won’t come back for more later. Because they have gotten no value from their purchase. So, encouraging them to use the product right away is a crucial piece of the puzzle you can’t ignore. Otherwise, you’ll lose customers.
One way to make sure your new customers complete the onboarding process is by sending an email 48 hours after sign-up. This’ll encourage them to complete their profile and take the first step in using your product.
For example, Hired reminds new subscribers to complete their process by showing them exactly where they are in the process and how far they have to go. They take advantage of the fact that most people feel uncomfortable if they leave a task incomplete.
Educating new customers about your product is another brilliant way to keep them engaged. This’ll ensure they use their purchase effectively. Designmodo, for instance, leverages their onboarding email in assisting their Qards customers to know their product and letting them know their first steps. Also, they use FAQs and video tutorials, making onboarding email helpful, which increases customer satisfaction.
You can also use onboarding emails to warm up new leads and encourage them to make a purchase. For example, if you offer a coupon as an incentive for a prospect to sign up for your email list, you can include a reminder email as part of your onboarding process.
2. Re-Engagement Email Campaign
No matter how engaging your email campaigns are, you’ll have subscribers on your list who simply don’t interact with you. This doesn’t mean you’re doing anything wrong. No, inactive subscribers are an industry-wide problem. In fact, email marketing lists degrade by 22% each year.
Inactive subscribers affect your sender reputation: a low sender score can cause many of your emails to land in the spam folder. Inactive subscribers can also skew your data, causing you to make inaccurate marketing decisions.
So, it’s essential to do everything possible to reconnect with inactive subscribers. They signed up for a reason. With a re-engagement campaign, you can remind them of the value and relevant content you add to their lives. Start by sending an email with actionable tips and advice encouraging them to be more active.
For instance, Tookapic leverages a reminder email to keep its subscribers on track with their goals.
Also, Pottery Barn uses a clever re-engagement email campaign to win back inactive subscribers. The subject line is, “We’ve Missed You! Here’s 15% OFF EVERYTHING – Even Furniture!”
The emotional tack makes a compelling call to action.
For example, Whiskey Loot’s abandoned cart email leverages unique and engaging copy to entice customers to complete their purchase. They include a list of reasons to purchase their products, provide answers to FAQs, and use clean design to draw your attention to the call to action. This abandoned cart email provides the customer with all the information they may need to complete a purchase.
3. Cross-Sells & Up-Sells Email Campaigns
Ever walked into a car dealership looking for a used sedan only to be persuaded into test-driving a Ferrari? Or have you ever visited a Foot Locker looking for running shoes, but walked out with the shoes, plus a neon top, new shorts, wrist and headbands, and a Fitbit?
Sounds familiar? This means you have experienced upselling and cross-selling first hand.
What makes upselling and cross-selling strategies successful is that it’s much easier to sell to an existing customer than a new one.
According to the book Marketing Metrics, the likelihood of selling to a new prospect is 5%-20% while the likelihood of selling to an existing customer is 60-70%. That’s because your existing customers already know you. Since you have built trust and momentum with them, they’re more receptive to your ideas and advice compared to a new prospect.
For instance, you can present additional purchase options in a sidebar of your product page or add an image carousel to the bottom of your post-purchase email, encouraging customers to pay your website another visit for more purchases. AliExpress used their confirmation email to offer customers with personalized product recommendations.
Also, you can advise your customers on how they can complement their orders based on their purchase activity. For instance, iHerb shares a combination of products that are typically brought together with the selected item.
Moo leverages the order receipt email as an opportunity to showcase its cross-sells. If, for instance, you purchase a pack of greeting cards, they’ll show you some business cards you can also buy.
To create an effective customer retention strategy, you should have an email marketing campaign that continuously engages customers throughout their journey with your brand.
If you miss any of these three critical components, you could be losing customers to your competitors. However, including these three types of emails in your email marketing campaigns will make your customers fall in love with your brand, and you’ll gain their loyalty for life.
Which of these three emails do you need to implement into your customer retention strategy? Which one works perfectly for you? Let me know in the comments!
Did you know that about 74% of US adults visit Facebook at least once a day? And over 2.6 billion people use Facebook every month?
With so many active users, Facebook ads are a must, especially if you’re looking to reach new audiences in places where people are already spending a lot of time on the site.
Facebook’s business platform has advanced over the years, offering advertisers more options to reach new customers and retarget previous customers. But with so many options available, it’s daunting to figure out which Facebook Ad type is best for your business and marketing objectives. However, if you’re feeling overwhelmed, check out the following five types of Facebook ads to see how you can leverage them to scale your business and generate more revenue.
1. Facebook Lead Generation Ads
You can use lead ads for various customer acquisition needs – from newsletter subscriptions to event registration, to quote requests.
When one clicks on a lead generation ad, they’re presented with a context card, which offers additional information. Here you can tell prospects about your business, your offer, and you can explain why they should share their information with you.
The beauty of using lead generation ads is that Facebook auto-populates most of the fields a prospect would need to fill out manually. This reduces friction, encouraging your prospects to follow through.
So, if you’re want to grow your email list, then lead generation ads are perfect for you. By using Zapier, you can connect your lead ad with your email service provider and leverage automation. This way new contacts will be added to one of your lists and they’ll be entered into one of your automated workflows.
Facebook Lead Generation Ads Tips:
Keep your copy short because long forms lead to low conversion rates.
Avoid using open-ended questions. Open-ended questions are hard and they take long to answer increasing drop off. Instead, use multiple choice.
Avoid offering too many choices. If you choose to use multiple-choice questions, offer three to four options only.
Thank your prospects. Don’t forget to add a custom “thank you” to show your appreciation.
2. Facebook Dynamic Ads
Facebook Dynamic Ads allow you to market products from any catalog to prospects who have shown interest on your website, in your app, or anywhere on the web. You can create dynamic ads in the image, carousel, or collection ad format.
The primary difference is that rather than creating individual ads for each product, dynamic ads enable you to create a template that automatically pulls information and images form your catalog.
So, if, for example, a visitor looked at a pair of jeans on your website, the dynamic ad will retarget them with the same information and you don’t have to re-upload images and copy.
Carousel ads or multi-product Facebook ads are forms of dynamic ads that promote a collection of multiple products from your online business. According to Facebook, marketers who use carousel ad type have a 30-50% decline in cost per acquisition and a 20-30% decline in cost per click.
For instance, here’s how Nuu-Muu leverages carousel ads to showcase a range of products:
Applying custom audiences to your carousel ads helps you to curate a more targeted collection of products based on who will see the ads. For example, if you have product categories on your website, create carousel ads for different product categories and show them to visitors who’ve visited pages within the corresponding category.
When creating dynamic ads, it’s brilliant to use the Product Catalog Sales ad objective. Here’s why:
When running dynamic ads, the copy is the same for everyone who sees them, but the creative is 100% unique and personalized based on the behaviors of your website visitors.
You Can Run Campaigns Indefinitely
As an advertiser who runs loads of ads, you know that refreshing the creative can be time-consuming. However, with the Facebook dynamic ads, you can set the creative and forget it. You just need to monitor performance!
Accomplish Multiple Objectives
Dynamic ads allow you to choose four different audiences to target:
Those who viewed a product, but didn’t make a purchase
Those who added a product, but didn’t make a purchase
To upsell products
To cross-sell products
Depending on your selected audience, the ad will automatically get optimized for each objective, which saves you time and generates better results.
Most of Facebook’s largest marketing partners have had remarkable results, thanks to dynamic ads. For instance, Wayfair beat their customer acquisition target by over 20% thanks to dynamic ads.
The reason why dynamic ads guarantee high ROI is that they’re the most personalized, targeted, and relevant ads a business can run.
So, how can you get these shoppers back to your website so they can complete their purchase? Thanks to retargeting, you can run highly personalized Facebook ads aimed at those individuals. Primarily, abandoned cart ads offer incentives, such as free shipping or 20% off, if the person returns to complete their purchase.
Using fun videos with these types of ads can deliver even more impressive results.
4. Existing Customers New Products Ads
It’s easier to turn a first-time customer into a repeat buyer than it’s to turn a cold lead into a first-time buyer. In fact, it costs five times more to attract a new customer than it does to retain an existing one.
Based on the data about existing customers, it’s a no brainer that when you roll out a new product, you should run an announcement campaign targeting your existing customers.
5. New Traffic Generation Ads
Retargeting is brilliant, but if you don’t drive high-quality traffic to your site, it won’t be effective. So, it’s great to have a Facebook campaign driving potential new customers to your site. This is a first touch point campaign because this is likely the first time a customer viewing the ad is hearing about your business.
For instance, this is how DreamCloud Sleep leveraged traffic generation ads to announce their brand and product to their audience.
Generally, this ad type generates a lower click-through rate and a higher cost per click than retargeting campaigns because you don’t know a lot about the prospects viewing your ads. However, the following tips can help you decrease the cost and improve the performance of your campaigns:
Create A Lookalike Audience
Do you have a prospect list? Then you can easily import that into the Ads Manager to create a new Custom Audience.
Next, use your custom audience to create a Lookalike Audience of 2-20M people. The lookalike audience comprises Facebook users who closely match your existing customers, which makes it easier to target them and generate impressive results.
A/B test your Facebook ads, regardless of the ad type you choose. Also, it’s essential to A/B test your new traffic generation ads. For a new campaign, create three copy options and another three variants. Test the variants on multiple audiences to see which one performs better. Then ramp up your revenue on your best-performing copy, creative, and audience.
However, if you’re to Facebook advertising, start small, experiment, analyze results, and iterate.
In recent years, pay-per-click (PPC) advertising has become one of the most effective tools available for businesses of all types. This type of advertising has a significant impact on the success of online businesses in this digital era.
PPC is crucial for your business because it can boost your brand awareness, ultimately boosting sales. According to Google, search ads can raise brand awareness by 80%. However, if you aren’t getting enough out of your advertising efforts, this post is for you. Here are 6 fantastic tips that can help you supercharge the performance of your PPC campaign.
1. Define Your Goals
If you don’t have clear and measurable goals, you can’t optimize your PPC campaign appropriately. Having well-defined goals should be the baseline of your optimization process. Because if you don’t a clear roadmap to follow, you’ll achieve nothing.
Start by determining what you want to achieve from your paid search ads. And depending on your business’s needs, your goal could be:
Building brand awareness
Driving traffic to your website
Getting downloads or subscribers
Setting realistic goals is crucial because it inspires you and your team to work towards the accomplishment of your business’s goals.
2. Focus on High-Performance PPC Keywords
Identifying high-performing keywords depends on your goals and which KPI’s or key performance indicators are important to your business. Choosing keywords with a high Click-Through rate is crucial for the success of your PPC campaign.
Always check the performance of keywords before using them in your ad copy. Choose those with stellar performance.
If, for instance, your audience is from a different geographical location, use a VPN service to determine the keywords ranking on their territory. A VPN helps you adopt an IP address of a specific location and browse the internet like a local. However, it’s crucial to choose a VPN service wisely because all VPN services aren’t the same in terms of quality.
After identifying high-performing keywords, use tiered bidding strategy on those words. Tiered bidding strategy entails bidding on the same keyword with all four match types. Being more restrictive with the match type is essential because it guarantees high-quality traffic.
For instance, I may bid on “winter clothes rental” this way:
Exact match: $7 CPC
Phrase match: $6.50 CPC
Modified Broad match: $6.30 CPC
Broad match: $6 CPC
Why bid the highest on the exact match? The ROI is much higher because you know exactly what the searcher is looking for, as compared to broad match, which is open to interpretation. After all, it includes close variants. However, a broad match generates a much higher volume.
3. Build a List of Negative Keywords
Monitoring and building out a list of negative keywords continuously helps to reduce costs significantly and improve results, especially when using broader match types. It’s easy to waste tons of money on searches that aren’t related to your business if you don’t set up the negatives properly.
One of the most effective ways to identify negative keywords is to analyze what people are typing into Google to make your ads appear. You can use QueryStream to do that. This tool serves up actual search query data, which you can use to identify and build out a single word or multiple words negatives. Also, you can use it to add the keywords you want to bid on, and even create new ad groups from the searches you see in there.
However, it’s essential to make sure that negatives don’t block search terms that could be beneficial to your business, so always review negative lists that are currently set up.
4. Leverage Demographic Targeting to Reach the Right Audience
Here are a few ways you can target your most qualified audience:
Age: You can target your audience based on their age, especially if you sell products that serve a specific age group.
Gender: This targeting option is perfect for businesses that sell gender-specific products.
Income level: If, for instance, your company focuses on low-cost products, you can target lower-income earners for better results. Whilst, if you sell expensive products, you can also target top income earners to optimize your PPC campaign performance.
Geographical location: Targeting by geographical location is one of the most effective ways to target your audience. You can deliver them ads based on their city, state, country, or specific boundaries that you create.
Relationship Status: Google gives you the option to target married couples, singles, and people in relationships.
Education level: Google Ads also gives you the option to target customers with a high school diploma, those in college, or those with a master’s degree.
Deciding whom you want to target with your PPC campaigns is a crucial decision, which can significantly affect the success of your campaign. So, it’s essential to review your audience targeting as a part of your PPC campaign optimization.
Set up an A/B test, to test your ad copy. A/B testing also known as split testing allows you to assess two ads with varying copy to determine which one generates more clicks.
However, ad copy isn’t the only thing you can test, you can test ad colors, the landing pages, and the calls-to-action.
After setting up an A/B test for your PPC ads, Google will serve the two sets of ads randomly to different groups of users. At the end of the testing period, you’ll know what ad got more clicks, and thus, you should use that ad moving forward.
6. Create A Landing Page That Matches the Intent of each Keyword
Having your website’s homepage as the destination of your PPC ads isn’t a wonderful idea. Because it confuses your visitors, ultimately driving them away.
Thus, sending your visitors to a destination that helps them find what they’re looking for is crucial in PPC campaign optimization. This is called ‘intent match’ and search engines, such as Google, take it seriously.
For instance, if someone searching for ice skates clicks on your PPC ad, and they land on a page offering ice skating lessons, you haven’t matched the intent of the searcher—even you set up the page to convert visitors using a sign-up form for paid skating lessons. Because the searcher is looking to purchase ice skates, not ice-skating lessons.
Thus, a better destination page for this ad would be a product browsing page with all the ice skates you offer listed and optimized for purchasing. This improves your chances of converting that visitor into a buyer.
PPC advertising is a powerful tool to build brand awareness and boost sales. However, you have to run PPC campaigns appropriately, to reap the maximum benefits of PPC advertising. The 6 tips I have mentioned in this post can help you take your PPC marketing to the next level by maximizing your ROI.
So, if your emails are never opened and are lost in the sea of unread mail, you’re losing out on massive opportunities.
To get better click-through and conversions rates, you need people to open your emails.
But how do you get people to open your email?
Here are 7 easy ways that can help you improve your email open rate.
What Is Email Open Rate?
An email is counted as opened if the following happens:
The recipient enables images in your email to display in the preview pane or in the full view of the email.
The reader clicks on links in the email.
That’s easy enough. However, how do you calculate the email open rate?
Email Service providers (ESPs) calculate the open rate by dividing the number of people who open the email with the number of emails sent that didn’t bounce.
For example, if you send 200 emails, and 40 of those bounces; that means 160 emails are delivered. Of the 160 emails, let’s say 25 are opened. This means your email campaign open rate is 15.6% (25 emails opened from 160 delivered).
To determine if your open rate is “good,” compare your open rate to the open rate of the other businesses in your industry.
Your subject line is everything when it comes to email open rate. Thus, your job is to create subject lines that stand out and capture your subscribers’ attention.
One of the common mistakes most marketers make often is copying the same subject line formula. As a result, these common subject lines are filtered out as white noise. To stand out from the competition, get creative with your subject lines.
Here are some tips to create eye-catching subject lines:
Evoke curiosity but don’t be too clever. The goal is to make your subscribers curious enough to open your emails without being too cryptic that the subscriber doesn’t have a clue what your message is about.
Use numbers. Numbers draw the eye.
Use a conversational or fun tone.
Use the language and style your subscribers use themselves, especially when they’re talking with their friends.
2. Segment Your Email List
Relevancy is king when it comes to email. And segmented emails perform better than generic ones.
A study by the DMA shows that segmented and targeted emails drive 58% of all revenue. Thus, it’s time to segment your emails because the more relevant and targeted your emails are, the more likely subscribers will be to engage with them.
Segmenting your email campaigns doesn’t require much. Simple tweaks to generic emails could be all you need to improve the relevancy of your emails and boost open rates.
For instance, you can segment your emails by:
Role or job title
Stage in the sales journey
Average order value
Time on the email list
Pomelo Travel, for example, leverages segmentation to send flight deals from subscribers’ home cities:
3. Update Your Email List
Putting a ton of effort and energy into improving your open rates will amount to nothing if you’re mailing to outdated email addresses.
Every year, you probably lose about 20% of your email subscribers because people change jobs, unsubscribe, and switch to new email addresses. Thus, cleaning your email list can help you focus your marketing efforts on warm leads—people whom you can convert into subscribers. This might improve your open and click-through rates.
Also, cleaning your email list reduces bounces and spam complaints, which ultimately improves your sender reputation. This makes active subscribers—who are likely to purchase your products or services, see your emails.
So, if you haven’t cleaned your email list recently, now is the time. You should scrub your email list several times a year.
Here’s how to clean your email list and maintain a healthy list:
Verify older email lists. Using third-party services, such as Briteverify and Kickbox, allows you to scrub out inactive or erroneous addresses before sending out your email campaigns. The cost of maintaining a healthy email list is preferable to damaging your sender’s reputation because it improves opens and clicks.
Monitor hard and soft bounces. Hard bounces are emails that don’t get to your subscribers because of permanent reasons, such as invalid addresses or domain. Your ESP should remove hard bounces from your lists automatically so that you can maintain a healthy sender reputation. Soft bounces are temporary delivery failures that occur when a recipient’s mailbox if full or if the receiving server sees the email as too larger. Monitoring soft bounces protects your sender reputation with ISPs, which ultimately improves your open rates. So, you should make sure your bounce rate isn’t above the 2% industry standard.
Don’t ignore new subscribers. Communicate with new subscribers the right way by sending out regular content to grow your list. Dormant lists experience declining returns in terms of engagement, which may reduce your opens to apathy.
However, I’m not talking about optimizing your email content because your subscribers won’t get to that part if they’re not opening your emails.
Instead, I’m talking about what your subscribers see before they open your email campaigns.
Start by optimizing your “from” name.
Regardless, if you use your name or your company’s name as your “from” name, you need to consider character length.
Next, you should pay attention to your pre-header text. This is one or two sentences email preview following your subject line—the perfect place to place a teaser.
Take advantage of this amazing lead-in by:
Using a call to action
Supporting your subject line—don’t reiterate it.
Making sure your pre-header text is below 100 characters.
Cutting to the chase.
Testing different pre-header summaries to see what performs better.
Once you make these slight changes, you should see a noticeable boost in your open rates.
These four tips can help any email campaign get better open rates; however, don’t get discouraged if you don’t see an improvement right away. Email marketing is an art, so give yourself some wiggle room to experiment and find what works best for your subscribers and your business.
Are you satisfied with your email open rates? What tactics are using to boost your open rates? Let me know in the comments!
Do you know that for every $1 spent on email marketing, it brings $44 in return? And on average, 320% more revenue is attributed to welcome emails on a per email basis than other promotional emails. Plus, consumers who receive email offers spend 138% more than those who don’t receive email offers. Thus, if you aren’t using email marketing yet in your business, you’re missing out on incredible opportunities to generate more revenue.
Email marketing is crucial to the long-term success of any online business. With email marketing, you can maintain a list of contacts and customers, which can help you build a relationship that enables your business to grow. Aweber and GetResponse are two of the best email marketing services out there. So, how do the two email services compare, and which one is best suited for your business?
Aweber vs GetResponse: Pricing
Both Aweber and GetResponse charge recurring fees, so overall cost could largely influence your decision. They base the pricing structure son the number of subscribers you gain. However, as your list grows your business will generate more revenue, which means the extra costs will be absorbed.
Aweber has 5 pricing plans to choose from. The plans are based on the size of your email list, and the following pricing structures apply:
Up to 500 subscribers $19 per month
For 501 to 2,500 subscribers, you’ll pay $29 per month
For 2,501 to 5,000 subscribers, you’ll pay $49 per month
For 5,001 to 10,000 subscribers, you’ll pay $69 per month
For 10,0001 to 25,000 subscribers, you’ll pay $149 per month
However, if your email list is larger than 25,000 subscribers, you’ll have to get a quote from Aweber to determine your monthly costs.
Apart from the limits on the number of subscribers you can host, there’s no difference in features between Aweber plans: The functionality of each plan is the same.
Also, Aweber offers discounts for bundled payments, which you can make quarterly or annually. The quarterly payments will give you a 14% discount, while annual payments offer you a 14.9% discount.
If this is you first purchasing an Aweber plan they offer the lowest first-time payments on their quarterly and annual plans.
For example, for the cheapest plan, the initial quarterly payment would be $32.67, and every quarter afterward the cost would be $49. Similarly, the annual plan would be $177.65 for the first year and $194 for every year after that.
For instance, you can choose the number of subscribers you have and how often you want to make your payments. If you can afford to make multiple year’s payments at once, the discounts will be worth it. A 12-month payment nets an 18% discount, which is almost a fifth of the total cost. And if you can afford to make a two-year’s payment upfront, you’ll get an impressive 30% discount.
GetResponse has 4 plans, namely:
Basic – this plan starts at $15 per month, and it allows you to send an unlimited number of emails to up to 1,000 subscribers.
Plus—this starts at $49 per month for up to 1,000 subscribers.
Professional—this starts at $99 per month for up to 1,000 subscribers.
Enterprise—this starts at $1,199 per month for email lists with over 100,000 subscribers.
There are separate pricing plans available for non-profit organizations; however, you’ll have to contact GetResponse directly about those.
The major difference between the GetResponse plans is the addition of landing pages, webinars, CRM, and e-commerce. And the more you pay, the more functionality you’ll get.
Aweber Vs GetResponse Pricing: Who Is The Winner?
In terms of pricing, there’s no clear winner in the batter of Aweber vs GetResponse. Also, both email services allow a one-month, most-access included free trial to try out their services.
On average, GetResponse is $4 per month cheaper than Aweber. Also, GetResponse offers larger discounts at 18% and 30% than offer Aweber, which offers 14% and 14.9% discounts.
Aweber Vs GetResponse: Deliverability
Deliverability is one of the most crucial factors of your email autoresponder. Because there’s no point in paying for all that technology if your emails don’t reach your subscribers.
However, this doesn’t mean your emails don’t end up in the mailboxes. No, it means that your emails are marked as spam and so your subscribers don’t view them.
This results in cold leads and wasted money.
While deliverability is the sender’s responsibility, there are some marketing aspects, which are out of your control. For example, some internet service providers (ISPs) will flag certain autoresponder sites more than others.
ISPs are likely to block your autoresponder-sent emails if they meet certain criteria of suspicion. For instance, having your emails constantly marked as spam, delivering to “invalid” email addresses, and the credibility of your autoresponder with ISP.
This means besides deliverability; you must consider an autoresponder’s relationship with ISPs. The best place to start is by tracking GetResponse and Aweber’s deliverability.
Key features, such as strict import and spam policies, list management tools, delivery tracking, and enforcing the best practices have improved GetResponse’s deliverability.
Also, GetResponse automatically removes subscribers from your email list if they mark your emails as spam. This prevents ISPs from flagging your emails as spam in the future.
Aweber has a 99% deliverability score because they consistently monitor their system for email bounce-back, email abuse, time management metrics, such as clicks and opens, low-quality emails, and suspicious sending patterns.
Because Aweber owns its infrastructure top to bottom; this allows them to keep a close look at their business.
Aweber also has a delivery help page that explains how and what they monitor throughout its system.
Aweber Vs GetResponse Deliverability: Who Is the Winner?
In terms of deliverability, there’s no clear winner between Aweber and GetResponse. Because both companies maintain a deliverability score of 99% or higher.
Both organizations offer various resources to assist you to raise your deliverability rate. This includes links to deliverability trackers as well as tips to make your email marketing campaigns more effective.
Aweber Vs GetResponse: Functionality
Aweber has built a great reputation for the simplicity and usability of its email service. They continually look for ways to make things easier for their customers, while adding to their graphics and templates collection.
Aweber offers you the benefit to make things as simple or as complex as you want. If, for instance, you’re looking for a “set it and forget it” email service, you can easily use their drag-and-drop system to load a series of emails.
Aweber also offers a vast collection of templates and email opt-in forms, which are slick and professional.
You can use their HTML editor to build emails that meet your specifications and send them at specific times of the day for optimum results.
On the other hand, GetResponse has had a reputation for being less user friendly and offering limited options in terms of opt-in forms and templates. However, recently they have introduced the ‘Autoresponders 2.0’ which is a great upgrade.
Using their calendar system, you can easily schedule your emails. This calendar system is easy-to-use and intuitive for users of all levels.
Both Aweber and GetResponse offer plenty of beautiful templates and graphics to suit different markets and for generic use.
In terms of functionality, GetResponse is your best option because it allows you to get as simple or as complex as you want.
Aweber Vs GetResponse: List Automation
Auto-response systems are crucial in running successful mass email campaigns, so the capabilities of your email service are essential. However, your needs may warrant the need for a simpler approach.
While GetResponse’s process for setting up the lists is more time-consuming than Aweber’s drag-and-drop option, it gives room for more variability. GetResponse has two options to filter contacts.
The first option is to sort contacts into selected lists. And the second option is to check if your contacts are already subscribed to lists, and which lists they’re subscribed to.
Also, GetResponse allows you to use the “Copy to list” action when moving contacts from one list to another. However, it’s crucial to note that if you duplicate recipients, both duplications will reflect in the subscribers count.
Once you have built your lists, the actual autoresponder system enables you to build auto-funnels. These are drip campaigns and lists that enable additional customization about which subscribers will receive what emails and when.
You can sort and activate the drip lists based on several triggers, such as how subscribers interact with your emails.
And based on the trigger, the automated system can respond with one or several actions. These actions include moving subscribers to additional lists, sending messages, or removing subscribers from your lists.
Aweber List Automation
According to Aweber, its email automation is as easy as ‘Drag, drop, and send.’ This means you can automate your email sequence using a drag-and-drop builder.
Aweber’s list automation allows you to add triggers to your automation, which allows subscribers to receive new emails after taking certain actions (or no action at all).
Aweber allows you to select from three rules when automating your lists. This makes it easy to manage your recipients.
Rule 1: subscribe-on-subscribe. This allows, for instance, those who subscribe on list A to subscribe to list B.
Rule 2: unsubscribe-on-subscribe. This rule allows those who sign up, for instance, to list A to unsubscribe from list B.
Rule 3: unsubscribe-on-unsubscribe. This means those who unsubscribe from list A can get unsubscribed from list B.
With Aweber, it’s easy to set up list automation, and once you’re done, it’s done.
However, you can only choose one rule at a time. This means if you have four lists, A, B, C, and D the above examples would exclude all subscribers subscribed to lists C and D.
So, you have to set up multiple campaigns at a time to serve your audience better. For instance, if you have occasional visitors and in-depth readers for your blog, you want to send thorough resources to your in-depth readers who care about more information.
Aweber Vs GetResponse List Automation: Who Is the Winner?
When it comes to list automation, GetResponse has an all-around more inclusive setup. This is because GetResponse offers massive funneling and automation capabilities.
Aweber is perfect for your business, especially if you’re looking for simplicity and one-and-done marketing. It’s easy and quick to set up and it’s good for nurturing relationships. But this is only suitable for blanket emails and partnerships.
However, if you want more customization and engagement instead of reminders: GetResponse is your best bet. While their system can be initially complex, it allows for a more specific action.
Aweber Vs GetResponse: Split Testing
Do you know your target audience?
While you may think you know your audience really well; however, it’s essential to split test to figure out what speaks to your customers.
A/B testing can help you know what email marketing strategy is working and what’s not working.
GetResponse Split Testing
With GetResponse, you can test up to 5 variants of each email campaign.
Also, you can change your subject line, content, and delivery time to make sure you get the target response from your audience.
After choosing what you want to test, you can be able to track the performance of up to 5 messages at a once. Also, you can track the performance of your campaigns on your user interface (UI).
Aweber Split Testing
Aweber lets you test up to 3 variants of your emails against each other. This is tremendous for a basic email marketing service—but it’s not as impressive as GetResponse.
However, the good thing with Aweber is that you get to choose the number of subscribers that’ll get exposed to each email variant. This means you can test out a new, radical campaign on only a few of your subscribers.
With Aweber, it’s quite easy to track your split tests because all the details appear on your UI homepage.
While Aweber allows you to test 3 emails against each other at any given instant, you can still test a range of features, such as body copy, call-to-action placement, pre-header text, and the time you send the message. Thus, Aweber lets you look at many things, even though it gives you fewer test options.
Aweber Vs GetResponse Split Testing: Who Is the Winner?
GetResponse wins because it allows you to test more emails at once; however, Aweber offers more functionality because it enables you to explore the impact of your CTA button, images, subject line, body copy, and more. Because of that, Aweber is the winner here.
Aweber Vs GetResponse: Analytics
To create effective email marketing campaigns, you need to know what’s working and what’s not working. This is where email analytics comes in handy.
Both Aweber and GetResponse offer solid reporting metrics, including click rates, open rates, unsubscribe rates, and more.
GetResponse Email Analytics
GetResponse offers the ability to navigate your analytics and reports easily. You can easily look at everything from your marketing automation to your auto-responder and get the individual insights for every campaign.
GetResponse makes it easy to track open rates, goals reached, click-through rate, and much more. In fact, you can even check the type of device your customers are using to open your emails, so you can decide whether to put more effort into mobile marketing.
Also, GetResponse supports your conversion efforts by providing tracking codes so you can track the number of sign-ups, sales, and visits that come from links in your email campaigns.
Once you’ve collected your data, GetResponse allows you to organize it the way you want—into both charts and tables.
Aweber Email Analytics
Aweber offers a comprehensive selection of reports to browse through.
Here are some of the reports you browse through:
One thing that Aweber doesn’t offer that GetResponse offers is Google Analytics integration. This means if you opt for Aweber, you won’t be able to combine your SEO reports with your email marketing efforts.
However, Aweber still makes analytics simple and intuitive.
Aweber allows you to track how many people click on links in your email campaigns. Also, Aweber helps you track who your most valuable subscribers are, and which emails fetch more revenue.
Aweber Vs GetResponse Email Analytics: Who Is the Winner?
When it comes to email analytics, GetResponse is ahead because its reporting dashboard is quite intuitive and you can easily integrate with Google Analytics. However, Aweber isn’t far behind.
When it comes to choosing between Aweber and GetResponse, your decision should mainly depend on your needs. While both email services offer the tools needed to create emails, campaigns, and nurture subscribers, they each take a different approach.
Choose GetResponse if you:
Are looking for a cheaper price.
Want annual, quarterly, or non-profit discounts.
Want an easy-to-use intuitive system
Are looking for a comprehensive way of managing your email segments
Need professional and easy-to-use:
Email campaign automation
On the other hand, Aweber may be your best bet if you:
Want all the key features at every price point
Have an extensive email list or you’re planning to grow
Have a small email list with a need for add-ons
Are looking for a drag-and-drop automation
Are looking for comprehensive split testing and analytics
However, remember that both email services come with a free trial, so you can test out both GetResponse and Aweber and decide which one is best suited for your business.
In fact—I’d recommend you test out both of them before making the final decision.
Nowadays, you can’t just rely on an email field to capture leads and boost conversions. To capture leads and convert your prospects into paying customers, you need an optimized sales funnel.
A well-optimized sales funnel can help you capture leads and high-quality traffic. Both click funnels and landing pages have helped many businesses to generate hundreds of thousands of leads. But which one of these sales funnel software tools will best suit your business? This review and comparison will help you know the major differences between click funnels and landing pages, to determine the right tool for your business.
What’s a Landing Page?
A landing page is a page on your website where you can offer a resource to your target audience in exchange for their contact information. You can capture visitors’ contact information using a lead-capture form, where visitors can enter details, such as their name, and email address. The end goal of a landing page is to convert visitors into leads.
However, a good landing page should focus on a particular stream of traffic—say, from a social media campaign that’s promoting a white paper. Since the landing page is just targeting people who are interested in this white paper, and because the white paper has valuable information about a topic your audience cares about, you’re more likely to convert a high percentage of your web visitors into leads whom you can follow up with.
How Can You Use a Landing Page?
The chief purpose of landing pages is to generate leads for your business. However, you can define those leads in different ways and offer diverse types of content or experience using this landing page.
Let’s say you wrote a blog post that introduces a topic that your audience cares about, you can satisfy deeper interests in that topic by elaborating on the subject matter in an e-book or white paper. Through a landing page, you can “gate” this resource behind a lead-capture form for your web visitors to download.
2. Online Course Enrollment
If, for instance, you offer skill-based certifications to your audience, your online courses should have their own landing pages, too. These landing pages will help to invite new students to sign up for a class you offer and then you can capture information that can help you build a relationship that goes beyond the course you offer.
3. Event Registration
Just like online courses, you’ll need to collect your audience’s contact information so that you can send them updates before the event. You can create different landing pages for various events as well as different sessions and keynotes; this way you’ll convert event-goers into event attendees and business leads.
4. Community Membership
Does your company thrive on conversations among your audience? Or do you have a website dedicated to the dialogue between your audience? Well, there’s no harm in making it an invitation-only forum. This is a splendid way to generate leads through people who want to join your community.
Creating a landing page can let your web visitors sign up and become part of your business.
For additional information, there should be a form fill or contact section that allows users to reach out if they have any questions, or want to continue the conversation.
Don’t forget that this page is the end goal—the ultimate destination. Thus, there’s no opportunity to upsell any other products or services you may offer. You don’t want visitors to click away from this page, so avoid any links or CTAs that might lead visitors to navigate away from this page.
Enable sharing by adding share links to your landing page. This is a brilliant way to encourage your web visitors to share your content with their audiences.
First and foremost, deliver value to your audience. Because a valuable offer will encourage your audience to give their contact information. Ask yourself if your offer is convincing to your audience and make sure your landing page shows that value. The best way to make sure your landing page offers value is to show your audience the content they’ll receive—directly on the landing page. Here’s an example of how this can look on the landing page below.
What Is A Click Funnel?
Click funnels are a series of pages that direct leads to the page that serves as the end goal. A click funnel guides users through pages that aim to sell your products or services by integrating options to upsell your sales process.
For instance, you might be offering a weight loss program. The fundamental goal of any marketing strategy is to attract more people who are likely to sign up for a weight loss consultation. Also, there should be an additional option to buy weight loss products that are beneficial when going through the program. In this case, instead of designing a single landing page that encourages leads to share their information and sign up for a consultation, you’d design and set up different types of click funnels.
First, the prospect will click on the initial URL from an email, online advertisement, or social post. This first click takes them to a page that allows you to upsell your products or services. The goal here is to introduce and encourage your prospects to purchase additional products.
To entice the prospects to buy, you’d need to include a call to action (CTA) button to “Buy Now.” The aim is that prospects click on the CTA and move to the next page that introduces another product. However, if they choose, they want only the first product, they’ll continue to the page where they enter their information and sign up for a consultation.
Click funnels primarily continue until a prospect reaches their end destination and is no longer interested in additional products or services. The more pages with offers you add in your site, the more opportunities you’ll have to collect information, upsell, and complete your sales funnel.
Should I Use A Click Funnel or Landing Page?
Excellent question! Of course, there’s a better time to use a landing page over a click funnel and vice versa. If, for example, you have multiple products or services to offer and want to introduce all of them to your web visitor in one experience, then a click funnel is your best bet. However, if there’s a targeted action you want a user to take, then you’re better off using a landing page to maximize conversions right out of the gate.
Facebook advertising is one of the most effective ways to reach a specific set of online users. This is because it’s easy for businesses to target based on demographics, interests, and location. However, getting users to engage with branded content is a challenging task for most online marketers.
Without a doubt Facebook connects more people than any network ever has in the past. And marketers know this. The popularity of social media, and especially Facebook, is making brands rethink their marketing strategies and the way they connect with customers. Today, over 80 million businesses around the world rely on Facebook to connect with their audience. So, it’s essential to leverage the right techniques to make sure your message reaches the ideal audience and produces maximum results.
4 Tips to Boost Your Facebook Marketing Strategy
1. Know Your Target Audience
You can’t sell an Xbox to an office worker who might not have the time to watch their favorite TV show after spending 8 hours or more in the office. Similarly, you can’t sell a skateboard to a stay-at-home mom who spends most of her time taking care for her family. This will only be a waste of effort and money.
To create a successful Facebook marketing strategy, you need to understand your audience. By knowing who your target customer is, you’ll be able to tailor your content to their needs. This is ideal if you want to connect with your community and attract new followers. However, it’s essential to strike the perfect balance between creating content that speaks to the audience you have, versus creating content that might attract your target audience.
Using social listening tools, you can learn more about your audience. For instance, Mention can help you track keywords on all public Facebook pages. This way you can keep track of important keywords in your industry and watch out for competitors using them. Also, you’ll be able to see the comments on those posts, and you’ll know what Facebook users think.
So, social listening tools can help you learn more about your audience and you can leverage the information you gather to craft Facebook content that Facebook users want to read.
2. Set Goal for Your Facebook Campaigns
The key to creating a successful marketing strategy is setting the right goals. This’ll act as a crucial reference to measure against to make sure your Facebook strategy is working. However, to set goals, you’ll have to do some research to make sure your plan is actionable through the platform.
In 2018 a survey by Sprout Social found that marketers on Facebook had these goals in mind:
34% wanted to improve brand awareness
21% wanted to boost audience engagement
11% wanted to boost lead generation and sales
Thus, if you don’t have Facebook marketing goals yet, these survey results are an ideal place to start. But if you’ve already set general goals, analyze how those goals overlap with your plans for Facebook marketing.
After setting your Facebook marketing goals, don’t sit and relax. You need to address your goals. Here’s how an effective Facebook strategy coupled with common yearly goals for business can help you:
Improving quality of sales. Increasing the quality of sales begins with better targeting. Having a well-planned Facebook marketing strategy can help you reach your target audience efficiently. But just because the pond is bigger, doesn’t mean you’ll catch bigger fish. Work on what you know best and leverage Facebook to improve your market reach.
Adding value to the brand. Facebook can help you nurture customers, increase brand awareness, and deliver more resources to your customers. So, make Facebook your go-to source of information.
Better growth. Increasing acquisition, reducing churn rate, and limiting speed are key features of a successful brand, and Facebook can help you improve on these areas. Be it through ad spend, more social selling or increased targeting, rethinking your Facebook marketing strategy can help you get closer to these goals.
3. Deliver Your Content Timely
Timing is one of the crucial aspects of an effective marketing strategy. If you don’t reach your audience during relevant times, your content won’t capture the audience’s attention.
Perfectly timing your Facebook content largely depends on the time your audience is online. This chart shows various suitable timings for scheduling social media content based on your preferred social media platform.
The best times to post on Facebook are on Thursdays and Fridays. The user engagement on Facebook is low from Monday to Wednesday. Also, it’s good to avoid posting on weekends.
1 pm-4 pm is the ideal time to post on Facebook. Facebook traffic builds after 9 am and peaks at 3 pm.
4. Deliver Valuable Content
Sharing valuable content is one of the best methods most online marketers use to gain the trust and confidence of their audience.
Sharing free, exceptional content is the best way to get your audience hooked to what you’re sharing. It’s also the best way to keep them coming back for more. So, make sure you create fun, interactive, and valuable.
Repurpose newsletters, eBooks, and other marketing resources to create a series of how-to tips videos that offer value to your audience.
Posting valuable content consistently will keep your audience hooked and it’ll boost your Facebook marketing ROI.
Remember, that building a successful Facebook marketing will take some time and effort. However, with these 4 proven tips to boost your Facebook marketing strategy, you can start your journey today and you’ll create the buzz you need for your brand.
It’s true: content marketing is one of the best investments that can help you scale your business. It’s one of the most effective ways to attract new customers.
So, all you have to do is create a couple 1,000 blog posts every month to build a reputation, right?
Content marketing isn’t that easy. Because the content marketing world is crowded.
Just do a basic Google search for your blog topic idea, and probably you’ll get millions of search results.
This means it’s getting tougher and tougher to rank for your target keywords or reach your target market.
Since there are so many people blogging about the same topic, the chances of generating leads are small. Thus, there’s little room for mistakes and missed opportunities. If you want to achieve optimal results, you have to get content marketing right.
Here are 5 Common Content Marketing Mistakes
1. Not Having a Clear Goal for Each Content Marketing Topic
Unless you’re selling cheap candy, most of your customers won’t be willing to spend their money the first time they hear about you.
According to HubSpot, customers go through a process before buying a product.
Awareness – Customers first realize they have a problem that needs to be solved.
Consideration – Customer conduct research about their problem and unique solutions.
Decision – Customers choose a solution to ease their problems.
So what stage of the buyer’s journey is your article intended for?
For instance, if someone reads your article about backlinks they’re likely to say, “Wow, I’ll read more articles by this company to see how I can build backlinks effectively.”
Determining the stage of the buying journey your target reader is, can help you create a successful content marketing strategy.
2. Not Leveraging Data to Build Your Content Marketing Strategy
Most marketers create their editorial calendar by “brainstorming” blog topic ideas that they think are a splendid match for their blog. This involves writing every blog topic idea that comes to mind.
Yes, some ideas may be valuable content. But most of them flop.
Because you didn’t use any data to justify that your audience is interested in those topics.
What to do instead
Start with data. Analyze your competitors to see the blog articles driving the most ROI for each competitor.
Try analyzing the top-performing articles one-by-one to see what it will take to outrank a competitor in search engine result pages (SERPs) for the given topic. As part of your analysis, ask yourself these questions:
How long are the blog posts?
How actionable are those posts?
If I was searching for an article on this topic, would I find everything I was looking for by reading this article?
How many backlinks does the article have?
Finding the weakest link can help you determine the topics you’ll do an impressive job writing about.
Next, use social communities such as Quora and Reddit to search for topics related to your industry. This will help you find the most popular topics that your target audience is talking about regularly. Add those topics in your editorial calendar. And within a few hours, you’ll have a year’s worth of blog topics with proven ROI.
3. Failing to Define Your Target Audience
When creating any blog, you should have a clear definition of your target reader.
Asking these questions can help you determine your target reader:
Who is the target reader of this blog?
What should I include in the article to help them find what they’re looking for?
What value does the reader bring to my business?
Answering these questions can help you know how to position your article.
By writing quality content that helps your target audience grow, you’re more likely to establish yourself as a leader in the industry. You’ll create a community of readers who read and share your articles with their network. This will boost your visibility and ultimately drive high-quality traffic to your site.
A great starting point is grouping your “target audience”—people that you want to read your blog. What are these readers looking for, and what value do they bring to your business?
4. Ignoring Content Marketing Performance
One of the biggest content marketing mistakes marketers make is not reviewing the results of their efforts. Without looking at the results, there’s no way to know what’s working and what isn’t.
For instance, if a blog post is performing well, you should find ways to repurpose it or focus on that specific technique. And if a strategy isn’t working, you should focus on other initiatives.
It’s crucial to review your content marketing performance every three months. Analyzing engagement metrics, such as page views, social media shares, and the time visitors spent looking at various content can help you improve your campaigns continuously.
5. Not Leveraging User-Generated Content
User-generated content is any unpaid content that users create. This may include pictures, videos, reviews, and blog posts.
A report by Reevo found that 70% of the customers trust images that come from other consumers more than images brands create. Thus, ignoring user-generated content means you’re missing out on a tremendous opportunity to build consumer trust. Also, outsourcing content from your readers can save you time and financial resources.
You can start incorporating user-generated content by determining what inspires your readers to create content and engage with your business. Social media channels, such as Instagram and Facebook, are a brilliant way to execute a user-generated content marketing campaign.
With careful planning, you can avoid falling prey to common content marketing pitfalls. From having a clear goal for each content marketing topic to leveraging user-generated content, there’s a lot to consider if you want to craft an effective content marketing strategy. And if you do it right, you’ll reap the benefits of your content efforts.
Personalization is the ability to reach each one of your clients as though you know them, as a friend. You address them by name, create messages that they love, and deliver content that caters to their unique needs. This makes them look forward to receiving your message.
Consumers want to have access to valuable information easily. Thus, if your website delivers this, you’re making your sale process hassle-free. Providing a personalized experience to your customers doesn’t need complicated algorithms.
Considering the amount of data most marketers have access to, it’s pretty easy to create personalized content for your customers as they explore your website.
Good personalization is more than substitution; it provides options and recommendations to consumers. Thus, have different strategies for customer retention, prospecting, and customer upsell. This helps to create an experience for each consumer that empowers them to manage the experience in every aspect of messages you send to them.
So How Do You Personalize Content Marketing?
1. Use the Client’s Name
This is one of the simplest tricks. Consumers want you to give them a personal shout, and they like hearing their name. Use the consumer name in the content of the email. This assures them you care about their individual experience with your brand. Emails with personalized subject lines are 26% likely to be opened. This is the easiest way to reach out to your consumers. But verify their name before sending it!
2. Collect Data
Collect a lot of data from your customers; this will help to create accurate buyer personas. Gathering data will help to see your consumer habits, behavior, and what they want from brands like you. This will help to create engaging and persuasive content. You’ll be able to create targeted ads that cater to your audience’s needs. Creating personalized offers that are relevant to the needs of your audience will help your brand to perform well.
To do this, develop a list of attributes you want to collect and don’t ask consumers too many or too few questions. Ask questions periodically and collect all the information into a single profile. Just ensure you set terms in clear language explaining why you’re asking for data and set expectations for how you’ll use it.
Social media websites like Facebook is the best place to start personalization efforts. Here you can see what your audience love, how they shop, and what devices they use. People share intimate information on social media, and you can tap into this to gain valuable insights about them. The more data you gather from your audience, the more personalized and targeted your ads will be.
Social networks have a lot of information on user profile like names, phone numbers, email addresses, friends, likes, location, and interests. Thus, social media can assist you to create an individual-based user experience.
3. Use Personalized Images
o boost your click-through rates, you can use personalized images. You can do this based on different client profiles and data.
For instance, if you have location data, you can create customized images by location. You can change images regularly based on the data you have. You could use gender, weather patterns, personal preferences, loyalty program status, and more.
4. Create Targeted Landing Pages
Getting a visitor to get into your landing page is difficult. Thus, it’s important to ensure that once they are there, they get a compelling experience. Personalization helps to add a personal touch and create an individual experience for each visitor.
Use progressive profiling on forms so that they will not have to fill the same information they already have in the past. You want to gather new data and add it to their contact record, right? Also, make sure your form copy speaks directly to their concerns and make it clear how taking action will help resolve it, this’ll lead to them fill the form.
5. Use Proper Tools
The easiest way to use personalized content in your company’s marketing strategy is to make sure your team has the right tools. Personalization software will make developing quality content easy. This will help to provide consistent experience consumers want.
Creating landing pages that cater specifically to the individual is a growing trend. Result? Measurable increase in conversion rate. A tool like Monetate creates one-on-one personalization by converting consumer data into targeted landing pages. Also, Optimizely, an A/B testing tool helps to create relevant content, and Personyze creates automated campaigns using action-based targeting.
Since there are many solutions, you need to ensure your team chooses technology that will enhance customer experience and is not complicated. Use a customer-focused strategy, and supplement it with tools that support your efforts.